If you have a disability equal to or greater than 33% or if you are a pensioner over 18 years of age in a situation of permanent disability, you can take advantage of the discounts offered by the Gold Card. It can be purchased at the ticket offices of the stations or in travel agencies, presenting the certificate, the disability card or supporting documentation. It is valid for one year.

The Santander train station is located in the Plaza de las Estaciones near the city center. It provides long-distance, medium-distance and commuter rail services.

It offers the Atendo service, a free assistance service for people with permanent or temporary disabilities. You can request it for your Ave, Larga Distancia, Avant and Media Distancia trips by calling (+34) 917 744 040.

You can also request assistance at the station itself, by going to the Atendo office at least 45 minutes before the train leaves.

The free telephone number 900 400 555 is a service associated with the purchase of tickets and the request for the Atendo service for people with visual disabilities.

It allows the purchase, change and cancellation of tickets, as well as the request for assistance Atendo at the time of purchase.

Inside, the station has a cafeteria, gift shops, ticket sales, customer service, luggage storage and adapted toilets. Outside there are several enabled parking areas as well as connections to the urban bus network.